Shipping & Delivery Policy
Last Updated: 6 October 2026
Welcome to Ninni Pinni by Adishi Foods & Beverages.
This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through ninnipinni.com.
By placing an order on our website, you acknowledge and agree to the terms of this Shipping & Delivery Policy.
1. About Ninni Pinni
Ninni Pinni by Adishi Foods & Beverages
Address:
Vikash Colony, AG Colony Main Road,
Patna, Bihar – 800023, India
Website: ninnipinni.com
Email: info@ninnipinni.com
Phone / WhatsApp: +91 9296787239
2. Delivery Coverage
Ninni Pinni currently offers delivery across India, subject to serviceability of the customer’s PIN code and availability of our logistics partners.
Delivery availability may vary for:
Remote locations
Certain rural areas
Restricted delivery zones
Locations not serviced by our logistics partners
Areas affected by temporary transportation restrictions
If your PIN code is not serviceable, we may contact you regarding available alternatives.
3. Order Processing Time
Orders are generally processed after successful order confirmation and payment verification.
We generally aim to process and dispatch orders within 1–3 business days.
Processing may take longer during:
Festivals
Sales and promotional campaigns
High-order-volume periods
Public holidays
Stock replenishment periods
Unforeseen operational circumstances
For certain products or special/bulk orders, a different processing timeline may apply and will be communicated where reasonably possible.
4. Dispatch
Once your order has been packed and handed over to the applicable courier/logistics partner, the order will be considered dispatched.
After dispatch, you may receive:
Shipment confirmation
Courier details
Tracking information
Estimated delivery information
Tracking information may be provided through email, WhatsApp, SMS or other available communication channels.
5. Estimated Delivery Time
Delivery time depends on the destination, courier service, PIN code and other logistical factors.
As a general guideline:
Metro / major cities: approximately 2–5 business days
Other locations: approximately 3–7 business days
Remote / difficult-to-service locations: delivery may take longer
These are estimated delivery timelines and not guaranteed delivery dates, unless a specific delivery commitment has been expressly provided by Ninni Pinni.
Delivery may be delayed due to circumstances beyond our reasonable control.
6. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout/order process.
Shipping charges may depend on factors such as:
Order value
Order weight
Delivery location
Number of products
Promotional offers
Shipping campaigns
Courier/logistics costs
From time to time, Ninni Pinni may offer:
Free shipping
Flat-rate shipping
Location-specific shipping offers
Minimum-order-value-based free delivery
The applicable shipping charge shown at checkout will apply to the order.
7. Free Shipping Offers
Where Ninni Pinni offers free shipping based on a minimum order value or promotional campaign, the eligibility conditions will be displayed on the relevant offer, product page, checkout page or promotional communication.
If an order is cancelled, partially refunded or otherwise modified, the eligibility for free shipping may be recalculated where applicable.
8. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through available communication channels.
Depending on the logistics partner, tracking may be available through:
Courier tracking link
Order tracking page
WhatsApp
SMS
Email
Tracking information may take some time to become active after the shipment is handed over to the courier.
9. Delivery Attempts
The courier partner may make multiple delivery attempts depending on its operational policies.
Customers are requested to remain available at the delivery address and provide a valid contact number.
Delivery may be delayed or returned to the sender if:
The customer is unavailable;
The delivery address is incorrect;
The address is incomplete;
The customer refuses delivery;
The customer does not respond to the courier;
The PIN code is incorrect;
The location is temporarily inaccessible;
Delivery attempts are unsuccessful.
10. Incorrect or Incomplete Delivery Address
Customers are responsible for providing accurate delivery information.
Before placing an order, please carefully verify:
Full name
House/Flat number
Street/Colony
Landmark
City
State
PIN code
Mobile number
If an order has already been dispatched, changes to the delivery address may not always be possible.
If a shipment is returned because of an incorrect or incomplete address provided by the customer, additional shipping or re-dispatch charges may apply where permitted by applicable law and our applicable policies.
11. Delayed Delivery
Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occur due to:
Weather conditions
Heavy traffic
Natural disasters
Festivals
Public holidays
Courier operational issues
Transportation disruptions
Strikes
Government restrictions
Remote-area delivery
Incorrect address information
Customer unavailability
High shipment volumes
Other circumstances beyond our reasonable control
A delay in delivery does not automatically qualify as a product defect or entitle the customer to a refund, except where otherwise required under applicable law or our applicable refund policy.
If your order appears significantly delayed, please contact us at:
info@ninnipinni.com
+91 9296787239
12. Damaged, Leaked or Broken Products
We take reasonable precautions to ensure that products are packed securely before dispatch.
However, food products containing glass jars or other packaging may occasionally be damaged during transportation.
If you receive a package that appears:
Damaged
Leaking
Broken
Tampered with
Wet or severely crushed
please take photographs of the package before discarding or opening it, wherever reasonably possible.
We recommend taking:
Photograph of the outer package;
Photograph of the shipping label;
Photograph/video of the damaged product;
Photograph of the product label/batch information;
Photograph of all affected items.
Please contact us as soon as possible after delivery.
WhatsApp: +91 9296787239
Email: info@ninnipinni.com
We will review the claim and, where the claim is accepted, provide an appropriate resolution such as replacement, refund or another remedy in accordance with our Return, Refund & Cancellation Policy and applicable law.
13. Wrong Product
If you receive a product different from the product ordered, please contact us as soon as possible.
Please provide:
Order number
Photograph of the received product
Photograph of the shipping label
Product/batch information
Other information reasonably requested by our support team
After verification, we may arrange an appropriate resolution, which may include replacement, refund or another remedy.
14. Missing Products
If one or more products are missing from your shipment, please contact us as soon as possible after delivery.
We may request photographs of:
Outer packaging
Shipping label
Products received
Invoice/order information
We will verify the order and shipment details before providing an appropriate resolution.
15. Package Tampering
If the package appears significantly tampered with, open, severely damaged or otherwise compromised at the time of delivery, customers are encouraged to:
Photograph the package;
Contact our customer support team;
Report the issue as soon as possible.
Where reasonably possible, customers should avoid consuming a product if its packaging or seal appears compromised.
16. Product Storage After Delivery
Ninni Pinni products are food products.
After receiving your order, please store the product according to the instructions printed on the product packaging.
Customers should:
Keep products in the recommended storage conditions;
Keep the packaging properly closed after opening;
Use clean and dry utensils where applicable;
Follow the product label instructions;
Observe the applicable best-before/expiry information.
Ninni Pinni is not responsible for deterioration resulting from improper storage, mishandling, contamination after delivery or failure to follow the product’s storage instructions, subject to applicable law.
17. Failed Delivery / Returned Shipment
An order may be returned to Ninni Pinni by the courier if delivery cannot be completed due to circumstances such as:
Incorrect address;
Incomplete address;
Customer unavailable;
Repeated failed delivery attempts;
Customer refusal;
Incorrect mobile number;
PIN code/serviceability issue;
Other reasons attributable to the delivery process or customer.
If a shipment is returned to us, we may contact the customer to determine whether re-dispatch is possible.
Additional shipping charges may apply for re-dispatch where permitted by applicable law and the circumstances of the case.
Refunds, where applicable, will be handled according to our Return, Refund & Cancellation Policy.
18. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests received before dispatch may be considered subject to the applicable order status and our Return, Refund & Cancellation Policy.
Once an order has been dispatched, cancellation may not always be possible.
19. Orders During Festivals & Sale Periods
During major festivals, promotional campaigns and sale periods, order volumes may be significantly higher than normal.
As a result:
Processing may take longer;
Courier pickup may be delayed;
Delivery may take longer than the standard estimated timeframe.
We will make reasonable efforts to process orders as quickly as possible.
20. Bulk Orders
Bulk, corporate, wholesale or large-quantity orders may have different:
Processing times;
Packaging requirements;
Shipping arrangements;
Shipping charges;
Delivery schedules.
Customers placing bulk orders may contact us directly for customised shipping and delivery arrangements.
Email: info@ninnipinni.com
WhatsApp: +91 9296787239
21. Multiple Shipments
Depending on product availability, warehouse operations or logistical requirements, an order containing multiple products may, in certain circumstances, be shipped in more than one package.
If this occurs, tracking information may be provided separately for different shipments.
22. Delivery to Remote Areas
Delivery to certain remote, rural, restricted or difficult-to-service locations may require additional time.
Additional charges may apply in certain circumstances where permitted and will be communicated where reasonably possible.
23. International Shipping
Unless specifically stated otherwise on the website, Ninni Pinni’s standard online delivery service is currently intended for deliveries within India.
International orders are not accepted through the standard checkout unless expressly enabled by Ninni Pinni.
24. Courier Partners
Ninni Pinni may work with one or more third-party courier, logistics and shipping service providers.
The courier partner may vary depending on:
Destination;
PIN code;
Package weight;
Service availability;
Delivery speed;
Operational requirements.
Once a shipment is handed over to the courier, certain delivery-related activities are performed by the applicable logistics partner.
25. Delivery Information & Customer Communication
Ninni Pinni may use:
WhatsApp
SMS
Email
Phone calls
to communicate information relating to your order, including:
Order confirmation;
Payment confirmation;
Dispatch;
Tracking;
Delivery;
Failed delivery;
Customer support.
Transactional communications may be sent where reasonably necessary to complete your order.
26. Shipping Charges and Refunds
Where shipping charges have been separately charged, refund eligibility for those charges will depend on the reason for cancellation, return, refund or delivery failure and our applicable Return, Refund & Cancellation Policy, subject to applicable law.
27. No Guaranteed Delivery Date
Unless Ninni Pinni expressly confirms a guaranteed delivery date in writing, all delivery dates and timelines displayed on the website are estimates.
Courier delays, weather, holidays, operational disruptions and other circumstances may affect delivery.
28. Contact Us for Delivery Issues
If you experience any issue with your delivery, please contact us.
Ninni Pinni by Adishi Foods & Beverages
Address:
Vikash Colony, AG Colony Main Road,
Patna, Bihar – 800023, India
Email: info@ninnipinni.com
Phone / WhatsApp: +91 9296787239
When contacting us about an order, please provide your Order ID wherever available.
29. Related Policies
This Shipping & Delivery Policy should be read together with:
Privacy Policy
Terms & Conditions
Return, Refund & Cancellation Policy
These policies collectively govern your purchase and use of our website and services.
30. Changes to This Shipping Policy
Ninni Pinni may update this Shipping & Delivery Policy from time to time due to changes in:
Logistics partners;
Delivery coverage;
Shipping charges;
Operational processes;
Products;
Technology;
Applicable laws or regulations.
The latest version will always be published on this page with the updated “Last Updated” date.
Contact Information
Ninni Pinni by Adishi Foods & Beverages
🌐 Website: ninnipinni.com
📧 Email: info@ninnipinni.com
📞 Phone / WhatsApp: +91 9296787239
📍 Address: Vikash Colony, AG Colony Main Road, Patna, Bihar – 800023, India
Last Updated: 6 October 2026