Privacy Policy
Last Updated: 6 October 2026
Welcome to Ninni Pinni by Adishi Foods & Beverages (“Ninni Pinni”, “we”, “our”, or “us”).
Ninni Pinni is a food brand offering traditional Indian pickles and related food products through our website ninnipinni.com, online channels, authorised sellers, distributors and other sales channels.
We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you when you interact with Ninni Pinni.
This Privacy Policy is designed with applicable Indian data-protection requirements in mind, including the Digital Personal Data Protection Act, 2023 and the applicable framework under the Digital Personal Data Protection Rules, 2025.
1. Who We Are
Legal/Business Name: Ninni Pinni by Adishi Foods & Beverages
Website: https://ninnipinni.com
Address: Vikash Colony, AG Colony Main Road, Patna, Bihar – 800023
Email: info@ninnipinni.com
Phone / WhatsApp: +91 9296787239
For the purposes of this Privacy Policy, “Ninni Pinni”, “we”, “us” and “our” refer to Ninni Pinni by Adishi Foods & Beverages.
2. Information We Collect
Depending on how you interact with us, we may collect the following information.
A. Personal Information
When you place an order, contact us, submit an enquiry, request customer support or otherwise interact with us, we may collect:
- Full name
- Mobile number
- WhatsApp number
- Email address
- Billing address
- Shipping/delivery address
- City, State and PIN code
- Product preferences
- Customer support communications
- Information voluntarily provided by you
B. Order Information
When you purchase products from us, we may collect:
- Products ordered
- Quantity
- Order value
- Order ID
- Order date and time
- Delivery details
- Discount/coupon information
- Order status
- Cancellation information
- Refund/replacement information
C. Payment Information
Payments made through our website may be processed through Razorpay and other applicable payment networks or financial institutions.
Depending on the payment method selected by you, the applicable payment service provider may process information required to complete the transaction.
Ninni Pinni does not ask customers to provide:
- UPI PIN
- ATM PIN
- Internet banking password
- OTP
- Card PIN
to Ninni Pinni employees, representatives or customer-support personnel.
Never share your OTP, UPI PIN, card PIN or banking password with anyone claiming to represent Ninni Pinni.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, pixels, analytics tools and similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visit
- Referring website
- Approximate location information derived from technical data
- Website interaction information
- Device and browser identifiers
- Cookie identifiers
- Advertising identifiers
- Website performance information
This information helps us understand how visitors use our website and improve website functionality, security, advertising and customer experience.
4. Google Analytics
We use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information such as:
- Website usage data
- Pages viewed
- Traffic sources
- Device and browser information
- Approximate geographic information
- Interaction and engagement information
We use this information to:
- Understand website traffic
- Improve website performance
- Understand customer behaviour
- Improve product and website experience
- Measure marketing performance
Google may process information in accordance with its own privacy policies and applicable terms.
5. Meta Pixel and Facebook/Instagram
We may use Meta Pixel and related Meta technologies on our website for purposes including:
- Measuring advertising performance
- Understanding website activity
- Creating advertising audiences
- Remarketing
- Measuring conversions
- Improving our advertising campaigns
Depending on your interaction with our website, certain information about your website activity may be shared with Meta through these technologies.
Meta may process such information according to its own privacy policies and applicable terms.
6. Google Ads and Advertising Technologies
We may use Google Ads and related Google advertising technologies to:
- Promote Ninni Pinni products
- Measure advertising campaigns
- Understand conversions
- Create relevant advertising audiences
- Perform remarketing
- Improve advertising performance
Advertising technologies may use cookies, identifiers or similar technologies to measure interactions with advertisements and our website.
Third-party advertising providers may process information according to their respective privacy policies and applicable laws.
7. Cookies & Similar Technologies
Our website uses cookies and similar technologies.
Cookies may be used for:
- Essential website functionality
- Website security
- Remembering preferences
- Analytics
- Performance measurement
- Advertising
- Remarketing
- Conversion tracking
- Understanding website usage
The specific cookies used may vary depending on the services, plugins, advertising platforms and analytics tools active on our website.
You may control or disable cookies through your browser settings.
However, disabling certain cookies may affect the functionality of some parts of our website.
8. How We Use Your Information
We may use personal information for the following purposes.
Order & Fulfilment
- Process orders
- Confirm orders
- Process payments
- Generate invoices
- Pack products
- Dispatch orders
- Arrange delivery
- Provide order updates
- Handle cancellations
- Process refunds and replacements
Customer Support
- Respond to enquiries
- Resolve complaints
- Provide product information
- Assist with orders
- Handle delivery-related issues
- Collect customer feedback
Business Operations
- Improve our products
- Improve our website
- Analyse customer preferences
- Monitor website performance
- Maintain security
- Prevent fraud and abuse
- Maintain business records
Marketing & Advertising
Where permitted under applicable law, we may use information to:
- Send product updates
- Inform you about new products
- Send promotional offers
- Conduct remarketing
- Measure advertising performance
- Create advertising audiences
- Run digital marketing campaigns
- Send festival and promotional communications
9. WhatsApp Communication
Ninni Pinni may use WhatsApp and WhatsApp Business/API services to communicate with customers.
WhatsApp communications may include:
- Order confirmation
- Payment confirmation
- Order status
- Shipping updates
- Delivery updates
- Customer support
- Product information
- Feedback requests
- Promotional messages, where permitted
Depending on the WhatsApp service or API provider used, relevant customer information may be processed by the applicable service provider.
Transactional communications may continue where reasonably necessary for fulfilling an order or providing customer support, even if you opt out of promotional communications.
10. Phone Calls and SMS
We may contact customers through phone calls or SMS for purposes including:
- Order verification
- Delivery coordination
- Customer support
- Payment-related communication
- Order clarification
- Service-related communication
- Promotional communication where permitted
You may request that we stop promotional communications.
11. Email Marketing
We may use email marketing services to communicate with customers regarding:
- New products
- Offers
- Discounts
- Promotions
- Product information
- Brand updates
- Festival campaigns
Where consent is required, appropriate consent will be obtained.
You may unsubscribe from promotional emails using the unsubscribe mechanism provided in the email or by contacting us at:
12. Marketing Communications & Consent
Where required by applicable law, we will obtain appropriate consent before sending promotional communications.
You may withdraw consent or opt out of marketing communications at any time by:
- Using the unsubscribe option in emails;
- Requesting an opt-out through WhatsApp;
- Contacting us at info@ninnipinni.com; or
- Calling/WhatsApping +91 9296787239.
Withdrawal from marketing communications will not affect communications necessary for an existing order, transaction, customer support request or other legitimate operational purpose.
13. Payment Processing Through Razorpay
Ninni Pinni uses Razorpay for online payment processing.
When you make a payment through our website, relevant payment and transaction information may be processed by Razorpay and applicable payment networks or financial institutions.
Razorpay may process information required to facilitate payment transactions in accordance with its own privacy policies and applicable legal requirements.
Ninni Pinni does not control the independent privacy practices of Razorpay, banks, card networks, UPI providers or other financial institutions.
For more information, please refer to Razorpay’s applicable privacy documentation.
14. Delivery & Logistics Partners
To deliver your order, we may share necessary information with delivery and logistics service providers.
This may include:
- Customer name
- Mobile number
- Delivery address
- PIN code
- Order details
- Delivery instructions
Such information is shared to the extent reasonably necessary to fulfil and deliver your order.
15. Third-Party Service Providers
We may use third-party service providers to operate our business and website, including providers for:
- Payment processing
- Website hosting
- Website security
- Analytics
- Google Analytics
- Google Ads
- Meta/Facebook/Instagram advertising
- WhatsApp communication
- Email marketing
- SMS communication
- Shipping and logistics
- Customer support
- Technology infrastructure
- Marketing and advertising
Third-party providers may process information according to their own privacy policies, terms and applicable laws.
16. Sharing of Personal Information
We do not sell your personal information as a standalone product.
We may share necessary information with:
- Razorpay and payment service providers
- Banks and payment networks
- Delivery and logistics partners
- Website and hosting providers
- Analytics providers
- Advertising platforms
- WhatsApp communication providers
- Email/SMS service providers
- Customer-support providers
- Technology providers
- Professional advisers
- Government authorities where legally required
We seek to limit information sharing to what is reasonably necessary for the relevant purpose.
17. Legal & Regulatory Disclosure
We may disclose personal information when reasonably necessary to:
- Comply with applicable laws;
- Respond to lawful government requests;
- Comply with court orders or legal processes;
- Prevent fraud;
- Investigate security incidents;
- Protect our rights and property;
- Protect customers and other individuals;
- Enforce our Terms & Conditions;
- Investigate misuse of our website or services.
18. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Misuse
- Loss
- Destruction
- Alteration
- Unauthorised disclosure
Security measures may include access controls, secure website connections, restricted access to customer information and appropriate controls for service providers.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.
19. Data Retention
We retain personal information only for as long as reasonably necessary for legitimate business, legal, operational and security purposes.
This may include retaining information for:
- Order fulfilment
- Customer support
- Accounting
- Tax compliance
- Refunds and returns
- Dispute resolution
- Fraud prevention
- Legal claims
- Business records
- Regulatory requirements
When information is no longer required for a legitimate purpose, we may delete, anonymise or securely dispose of it, subject to applicable law.
20. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including:
- Requesting access to personal information;
- Requesting correction of inaccurate information;
- Requesting deletion where applicable;
- Withdrawing consent where processing is based on consent;
- Opting out of promotional communications;
- Raising a privacy-related complaint.
You may exercise applicable rights by contacting us using the information provided below.
21. Withdrawal of Consent
Where processing is based on your consent, you may withdraw your consent.
You can contact:
Email: info@ninnipinni.com
Phone/WhatsApp: +91 9296787239
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Certain information may still be retained where required for legal, tax, accounting, security, fraud prevention or dispute-resolution purposes.
22. Accuracy of Information
We encourage customers to provide accurate and current information.
If any information provided by you is inaccurate or incomplete, you may contact us to request appropriate correction.
23. Children’s Privacy
Our website and products are intended for general consumers.
We do not knowingly seek to collect unnecessary personal information from children.
If you believe that a child has provided personal information to Ninni Pinni without appropriate authorisation, please contact us so that we can review the matter and take appropriate action where required.
24. External Links
Our website may contain links to third-party websites, platforms or services.
These third-party websites may have their own privacy policies and terms.
Ninni Pinni is not responsible for the privacy practices, content or security of websites that we do not control.
We recommend reviewing the privacy policy of third-party websites before providing personal information.
25. Social Media Platforms
Ninni Pinni may maintain accounts or pages on platforms including:
- YouTube
- Other social-media and communication platforms
Your interaction with these platforms may be governed by their respective privacy policies and terms.
Information voluntarily posted by you on public social-media platforms may be visible to others depending on your account and privacy settings.
26. Business Transfer
If Ninni Pinni or substantially all of its business or assets are involved in a:
- Merger
- Acquisition
- Restructuring
- Sale
- Financing
- Business transfer
personal information may be transferred as part of such transaction, subject to applicable law.
27. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of:
- Changes in our business
- New products or services
- Changes in technology
- Changes in third-party services
- Changes in applicable laws
- Changes in our data practices
When we update this Privacy Policy, we will update the “Last Updated” date displayed at the top of this page.
Where required by applicable law, we may provide additional notice regarding significant changes.
28. Privacy Complaints & Contact
If you have any question, concern or complaint regarding our privacy practices or the handling of your personal information, please contact us.
Ninni Pinni by Adishi Foods & Beverages
Address:
Vikash Colony, AG Colony Main Road,
Patna, Bihar – 800023, India
Email: info@ninnipinni.com
Phone / WhatsApp: +91 9296787239
We will review privacy-related requests and complaints and respond in accordance with applicable law.
29. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India.
Any dispute relating to this Privacy Policy shall be subject to the applicable jurisdiction of courts having lawful jurisdiction over the matter.
30. Consent
By using ninnipinni.com, submitting information, placing an order or otherwise interacting with Ninni Pinni’s website or services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is legally required for a particular processing activity, we will obtain consent through an appropriate mechanism.
Contact Information
Ninni Pinni by Adishi Foods & Beverages
🌐 Website: ninnipinni.com
📧 Email: info@ninnipinni.com
📞 Phone/WhatsApp: +91 9296787239
📍 Address: Vikash Colony, AG Colony Main Road, Patna, Bihar – 800023, India
Last Updated: 6 October 2026