Ninni Pinni — Terms & Conditions

Last Updated: 6 October 2026

Welcome to Ninni Pinni by Adishi Foods & Beverages.

These Terms & Conditions (“Terms”, “Terms & Conditions” or “Agreement”) govern your access to and use of ninnipinni.com, including browsing the website, purchasing products, creating an account, contacting us, participating in promotions, and using any other services made available through our website.

By accessing, browsing or using our website or placing an order through our website, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use the website or place an order through it.

1. About Ninni Pinni

The website ninnipinni.com is operated by:

Ninni Pinni by Adishi Foods & Beverages

Address:
Vikash Colony, AG Colony Main Road,
Patna, Bihar – 800023, India

Email: info@ninnipinni.com
Phone / WhatsApp: +91 9296787239

Throughout these Terms, the words “Ninni Pinni”, “we”, “us” and “our” refer to Ninni Pinni by Adishi Foods & Beverages.

2. Acceptance of Terms

By accessing our website or purchasing any product from us, you confirm that:

• You have read these Terms & Conditions;
• You understand them;
• You agree to comply with them;
• The information provided by you is accurate and complete;
• You will use the website only for lawful purposes.

These Terms apply to all website visitors, customers, users and other persons accessing or using the website.

3. Eligibility to Use the Website

You must be legally capable of entering into a binding transaction under applicable law to place an order on our website.

If a minor accesses the website, the use of the website and any purchase should be undertaken with the involvement and supervision of a parent or legal guardian.

We do not knowingly permit unlawful use of our website or services.

4. Website Use

You agree to use the website only for lawful purposes.

You must not use our website to:

• Commit or facilitate any unlawful activity;
• Provide false or misleading information;
• Attempt to gain unauthorised access to our systems;
• Interfere with website security;
• Introduce viruses, malware or malicious code;
• Scrape or copy website data without permission;
• Use automated systems to abuse or overload the website;
• Impersonate another person or organisation;
• Conduct fraudulent transactions;
• Abuse promotional offers;
• Violate intellectual-property rights;
• Harass or harm Ninni Pinni, its employees, partners or customers.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

5. Products

Ninni Pinni offers food products including pickles and other products that may be added to our catalogue from time to time.

Product availability may vary.

We reserve the right to:

• Introduce new products;
• Modify products;
• Discontinue products;
• Change packaging;
• Change product availability;
• Limit quantities;
• Restrict sales to particular locations where reasonably necessary.

Product descriptions, photographs and other information are provided to help customers understand the products.

We make reasonable efforts to ensure that product information displayed on the website is accurate.

However, minor differences in colour, packaging design, label appearance or photographic representation may occur.

6. Food Products, Quality & Storage

Ninni Pinni products are food products and should be stored and used according to the instructions provided on the product packaging.

Customers should carefully review:

• Product label;
• Ingredients;
• Net quantity;
• Manufacturing information;
• Batch information;
• Best-before/expiry information;
• Storage instructions;
• All applicable warnings or declarations.

After opening a product, customers should follow the storage instructions mentioned on the packaging.

Ninni Pinni shall not be responsible for deterioration caused by improper storage, contamination after opening, misuse or failure to follow the storage instructions.

7. Product Images and Packaging

Product images displayed on the website are for representation purposes.

Actual packaging, label design, colour or appearance may differ slightly due to:

• Packaging updates;
• Printing variations;
• Product batch changes;
• Photography;
• Screen/device settings.

Such minor differences do not automatically constitute a product defect.

8. Product Pricing

All product prices displayed on the website are subject to change.

Prices may be changed due to:

• Product cost changes;
• Packaging changes;
• Promotional campaigns;
• Tax or regulatory changes;
• Commercial decisions;
• Other operational reasons.

The applicable price and any applicable shipping or other charges will be displayed during the order/checkout process.

Where applicable, taxes and other charges will be shown separately or included as required by applicable law and our billing system.

9. MRP and Promotional Pricing

Where a product has an MRP displayed on its packaging or product page, the applicable sale price or offer price may be lower than the MRP.

Promotional prices, discounts and offers may:

• Be available for a limited period;
• Apply only to selected products;
• Have quantity restrictions;
• Be limited to specific customers;
• Require a coupon code;
• Be subject to additional terms.

Ninni Pinni may withdraw or modify an offer in accordance with applicable law.

10. Promotional Offers and Coupons

From time to time, Ninni Pinni may offer:

• Discount codes;
• Festival offers;
• Product bundles;
• Free-shipping offers;
• Limited-period discounts;
• Customer-specific offers;
• Other promotional benefits.

Unless specifically stated otherwise:

• One promotional code may not be combined with another;
• Offers cannot be exchanged for cash;
• Offers cannot be transferred;
• Offers may have minimum order values;
• Offers may have product or quantity restrictions.

Ninni Pinni reserves the right to cancel an offer where there is suspected misuse, technical error, fraudulent activity or unauthorised use.

11. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after you place an order, we may contact you regarding available options.

Depending on the circumstances, we may:

• Offer an alternative;
• Remove the unavailable item;
• Cancel the affected item;
• Refund the applicable amount.

Any refund will be processed according to the applicable refund process and payment method.

12. Placing an Order

When you place an order through our website, you agree to provide accurate and complete information, including:

• Name;
• Mobile number;
• Email address;
• Billing details;
• Delivery address;
• PIN code;
• Payment information where required.

You are responsible for ensuring that the delivery information provided by you is correct.

Ninni Pinni will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

13. Order Confirmation

After placing an order, you may receive an order confirmation through email, WhatsApp, SMS or other available communication channels.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.

We may review an order for:

• Product availability;
• Payment status;
• Delivery feasibility;
• Pricing errors;
• Fraud or suspicious activity;
• Duplicate orders;
• Other operational issues.

14. Right to Cancel or Refuse an Order

Ninni Pinni reserves the right to cancel or refuse an order where reasonably necessary, including situations involving:

• Product unavailability;
• Incorrect pricing caused by a technical or human error;
• Suspected fraudulent activity;
• Duplicate or abnormal orders;
• Payment failure;
• Invalid customer information;
• Delivery restrictions;
• Unavailability of delivery service;
• Suspected misuse of promotional offers.

If an amount has already been paid for an order that is cancelled by Ninni Pinni, the applicable refund will be processed according to our Return, Refund & Cancellation Policy and applicable law.

15. Payment

Online payments may be processed through Razorpay and applicable payment networks or financial institutions.

Available payment methods may include methods displayed at checkout.

You agree to provide valid payment information where required.

Ninni Pinni does not ask customers to provide their:

• UPI PIN;
• ATM PIN;
• Banking password;
• OTP;
• Card PIN

to our employees or customer-support representatives.

Never share sensitive banking credentials with anyone claiming to represent Ninni Pinni.

16. Payment Failure

If your payment fails, is reversed, remains pending or is not successfully received by Ninni Pinni, the order may not be processed until the payment status is confirmed.

If money has been debited from your account but the order status is not updated, please contact us with the relevant transaction/order details.

We may coordinate with the payment service provider to verify the transaction.

17. Shipping & Delivery

Orders will be shipped to the address provided by the customer during checkout.

Delivery timelines may depend on:

• Delivery location;
• Courier availability;
• Weather;
• Holidays;
• Public disruptions;
• Logistics conditions;
• Remote-area delivery;
• Unforeseen circumstances.

Delivery estimates are therefore indicative unless specifically stated otherwise.

For complete information, please refer to our Shipping & Delivery Policy.

18. Delivery Address

Customers are responsible for providing an accurate delivery address.

Please carefully verify:

• Name;
• House/Flat number;
• Street/Colony;
• City;
• State;
• PIN code;
• Mobile number.

If a shipment is returned because of an incorrect address, incomplete information, repeated failed delivery attempts or customer unavailability, additional delivery charges or other applicable conditions may apply where permitted by law and our applicable policies.

19. Damaged, Leaked, Missing or Incorrect Products

If you receive a product that is:

• Damaged;
• Leaking;
• Incorrect;
• Missing;
• Significantly compromised during transit;

please contact us as soon as reasonably possible.

We may request:

• Order number;
• Photographs;
• Unboxing photographs/video where available;
• Product/batch details;
• Packaging photographs;
• Delivery information.

Claims will be reviewed according to our Return, Refund & Cancellation Policy and applicable law.

20. Returns, Refunds & Cancellations

Returns, refunds and cancellations are governed by our separate:

Return, Refund & Cancellation Policy

By placing an order, you agree to the applicable provisions of that policy.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot lawfully be excluded.

21. Customer Reviews, Feedback & Submissions

If you voluntarily submit:

• Reviews;
• Ratings;
• Feedback;
• Suggestions;
• Testimonials;
• Photos;
• Videos;
• Other content;

you represent that you have the right to submit that content and that it does not unlawfully infringe another person’s rights.

We may use customer feedback or reviews for legitimate business, website, product-improvement and marketing purposes where permitted by applicable law and the permissions/consents applicable to the content.

We may moderate, remove or decline to publish content that is:

• False or misleading;
• Abusive;
• Defamatory;
• Obscene;
• Illegal;
• Promotional spam;
• Harmful;
• Infringing;
• Unrelated to the relevant product/service.

22. Intellectual Property

All content available on ninnipinni.com, including where applicable:

• Ninni Pinni name;
• Brand identity;
• Logos;
• Product photographs;
• Product packaging artwork;
• Graphics;
• Videos;
• Text;
• Product descriptions;
• Website design;
• Marketing materials;
• Original content;

is owned by or licensed to Ninni Pinni by Adishi Foods & Beverages or its respective rights holders.

You may not reproduce, copy, modify, distribute, sell, publish, commercially exploit or create derivative works from our content without prior written permission, except where permitted by applicable law.

23. Third-Party Services

Our website may use third-party services and technologies including, where applicable:

• Razorpay;
• Google Analytics;
• Google Ads;
• Meta/Facebook/Instagram technologies;
• WhatsApp services;
• Email service providers;
• Shipping/logistics providers;
• Website hosting and security services.

These third parties may have their own terms, policies and privacy practices.

Your use of third-party services may also be subject to the terms applicable to those providers.

24. Third-Party Links

Our website may contain links to third-party websites.

These links may be provided for convenience or additional information.

Ninni Pinni does not control third-party websites and is not responsible for their:

• Content;
• Availability;
• Security;
• Privacy practices;
• Terms;
• Products or services.

You should review the applicable terms and privacy policies before using third-party websites.

25. Accuracy of Website Information

We make reasonable efforts to keep information on our website accurate and updated.

However, the website may occasionally contain:

• Typographical errors;
• Pricing errors;
• Product information errors;
• Technical errors;
• Availability errors;
• Outdated information.

We reserve the right to correct errors and update information.

Where an error materially affects an order, we may contact the customer and take appropriate action, including cancellation/refund where applicable and permitted by law.

26. Website Availability

We aim to keep our website available and functional.

However, we do not guarantee that the website will always be:

• Available;
• Uninterrupted;
• Error-free;
• Completely secure;
• Free from technical issues.

Website availability may be affected by:

• Maintenance;
• Server problems;
• Internet/network issues;
• Cybersecurity incidents;
• Third-party service failures;
• Technical problems;
• Events beyond our reasonable control.

27. Prohibited Activities

You must not use the website for:

• Fraudulent transactions;
• Money laundering;
• Unlawful activities;
• Hacking;
• Malware distribution;
• Phishing;
• Spamming;
• Scraping without permission;
• Automated abuse;
• Identity impersonation;
• False reviews;
• Promotional-code abuse;
• Unauthorised resale using misleading representations;
• Intellectual-property infringement;
• Circumventing website security.

We may restrict or terminate access where reasonably necessary.

28. Fraud Prevention

To protect customers and Ninni Pinni from fraudulent transactions, we may review orders and transactions for suspicious activity.

This may include reviewing:

• Order patterns;
• Payment status;
• Delivery information;
• Repeated failed transactions;
• Unusual order quantities;
• Promotional abuse.

Where appropriate, an order may be held for verification or cancelled, subject to applicable law.

29. Privacy

The collection and use of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains:

• What information we collect;
• How we use it;
• Cookies;
• Google Analytics;
• Meta Pixel;
• Google Ads;
• WhatsApp;
• Email marketing;
• Payment processing;
• Third-party service providers;
• Customer privacy rights.

Please review our Privacy Policy before using the website.

30. Limitation of Liability

To the maximum extent permitted by applicable law, Ninni Pinni shall not be responsible for losses arising solely from:

• Misuse of products;
• Failure to follow product storage instructions;
• Incorrect information supplied by the customer;
• Incorrect delivery information;
• Unauthorised use of customer accounts;
• Third-party website/service failures;
• Events beyond our reasonable control;
• Internet or network failures.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited under applicable law.

Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded.

31. Events Beyond Our Control

Ninni Pinni will not be responsible for delays or inability to perform obligations caused by circumstances beyond our reasonable control, which may include:

• Natural disasters;
• Floods;
• Fire;
• Epidemics/pandemics;
• Severe weather;
• War;
• Civil unrest;
• Government restrictions;
• Strikes;
• Transport disruptions;
• Major logistics disruptions;
• Internet or infrastructure failures;
• Cybersecurity incidents;
• Other unforeseen events.

We will take reasonable steps to resume services as soon as practical.

32. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your:

• Violation of these Terms;
• Unlawful use of the website;
• Fraudulent activity;
• Infringement of another person’s rights;
• Misuse of the website;
• Intentional misconduct.

Nothing in this section limits rights or remedies that cannot legally be limited.

33. Suspension or Termination

We may restrict, suspend or terminate access to the website or certain services if:

• You materially violate these Terms;
• We reasonably suspect fraudulent activity;
• Your activity threatens website security;
• Your activity causes harm to other users;
• Required by law;
• Necessary to protect our business or customers.

Any rights or obligations that should reasonably survive termination will continue to apply.

34. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction rules applicable to a particular dispute, courts having lawful jurisdiction in Patna, Bihar shall have jurisdiction over matters arising from these Terms.

Nothing in this clause is intended to take away any consumer’s statutory right to approach an appropriate consumer forum or authority where permitted by law.

35. Changes to These Terms

Ninni Pinni may update these Terms & Conditions from time to time to reflect:

• Changes in our business;
• New products or services;
• Changes in website functionality;
• Changes in third-party services;
• Changes in applicable laws;
• Changes in our policies.

The latest version will be published on this page with an updated “Last Updated” date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the extent necessary, and the remaining provisions shall continue to remain effective to the extent permitted by law.

37. Entire Agreement

These Terms, together with the policies and documents expressly referenced herein, including:

• Privacy Policy;
• Shipping & Delivery Policy;
• Return, Refund & Cancellation Policy;

constitute the principal terms governing your use of the Ninni Pinni website and online services, subject to applicable law.

38. Customer Support & Grievance Contact

For questions, complaints, order-related issues or concerns regarding these Terms, you may contact us at:

Ninni Pinni by Adishi Foods & Beverages

Address:
Vikash Colony, AG Colony Main Road,
Patna, Bihar – 800023, India

Email: info@ninnipinni.com

Phone / WhatsApp: +91 9296787239

We will make reasonable efforts to review and respond to customer concerns in accordance with applicable law and our internal processes.

39. Contact Information

Ninni Pinni by Adishi Foods & Beverages

🌐 Website: ninnipinni.com
📧 Email: info@ninnipinni.com
📞 Phone / WhatsApp: +91 9296787239
📍 Address: Vikash Colony, AG Colony Main Road, Patna, Bihar – 800023, India

Last Updated: 6 October 2026