Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy

Last Updated: 6 October 2026

Thank you for shopping with Ninni Pinni by Adishi Foods & Beverages.

Because Ninni Pinni sells food products, including pickles and other edible products, returns and refunds are subject to specific conditions designed to protect product quality, food safety and customer interests.

This Return, Refund & Cancellation Policy explains when an order may be cancelled, returned, replaced or refunded.

This policy should be read together with our:

Privacy Policy
Terms & Conditions
Shipping & Delivery Policy

Nothing in this policy is intended to limit any consumer right or remedy that cannot legally be excluded under applicable law.

1. About Ninni Pinni

Ninni Pinni by Adishi Foods & Beverages

Address:
Vikash Colony, AG Colony Main Road,
Patna, Bihar – 800023, India

Website: ninnipinni.com
Email: info@ninnipinni.com
Phone / WhatsApp: +91 9296787239

2. Food Product Return Policy

As Ninni Pinni products are food items, we generally do not accept returns of products that have been delivered correctly and are in good condition merely because:

The customer changed their mind;
The customer does not like the taste;
The customer ordered the wrong quantity;
The customer ordered the wrong product;
The customer no longer requires the product;
The customer does not prefer the flavour;
The customer opened the product and then decided not to use it.

This restriction is primarily intended to maintain food safety and product hygiene.

However, eligible issues such as damaged, leaked, broken, incorrect or missing products may qualify for replacement or refund subject to verification.

3. When Can You Request a Return / Replacement?

You may contact us if you receive a product that is:

A. Damaged

The product or packaging has been significantly damaged during transportation.

B. Leaking

The product is leaking or the container/seal has been compromised during transit.

C. Broken

A jar or other product packaging has broken during transportation.

D. Wrong Product

You received a product different from the product you ordered.

E. Missing Product

One or more products from your confirmed order are missing from the shipment.

F. Significant Packaging Damage

The package has been severely damaged, opened or tampered with during delivery.

G. Other Genuine Product Issues

If you believe there is a significant quality, packaging or product issue, please contact us so that we can review the matter.

4. Time Limit for Reporting an Issue

For damaged, leaked, broken, wrong or missing products, customers should contact Ninni Pinni within 48 hours of delivery.

Early reporting allows us to investigate the issue with the courier/logistics partner and provide an appropriate resolution.

Where a customer is unable to report within 48 hours because of exceptional circumstances, we may review the matter on a case-by-case basis.

5. What Information Should You Provide?

When reporting a product issue, please provide:

Order ID;
Customer name;
Registered mobile number;
Photograph of the outer package;
Photograph of the shipping label;
Photograph/video of the damaged or incorrect product;
Photograph of the product label;
Batch number, where available;
Description of the issue;
Unboxing video, if available.

For serious transit-damage claims, an unboxing video can be particularly helpful, although the absence of an unboxing video does not by itself determine whether a claim is valid.

6. Damaged or Leaked Product

If your product arrives damaged, broken or leaking:

Please do not consume the affected product.

Where reasonably possible:

Keep the original packaging;
Take photographs of the package;
Take photographs of the shipping label;
Take photographs/videos of the affected product;
Keep the damaged product available for verification if requested.

WhatsApp: +91 9296787239
Email: info@ninnipinni.com

After reviewing the claim, we may provide an appropriate resolution, which may include:

Replacement;
Refund;
Partial refund where appropriate;
Another reasonable remedy.

The final resolution will depend on the nature of the issue, availability of the product and applicable law.

7. Wrong Product Delivered

If you receive a product that is different from the product ordered, please contact us within 48 hours of delivery.

Please provide:

Order ID;
Photograph of the received product;
Photograph of the shipping label;
Product/batch information.

After verification, Ninni Pinni may arrange:

Replacement with the correct product; or
Refund of the affected product; or
Another appropriate resolution.

Where a wrong product has been delivered due to an error on our side, we will make reasonable efforts to arrange the appropriate resolution without imposing unnecessary additional delivery costs on the customer, subject to applicable law.

8. Missing Product

If an item appears to be missing from your order, please contact us within 48 hours of delivery.

We may verify:

Order details;
Invoice;
Packing information;
Shipment weight where available;
Courier records;
Customer-provided photographs.

If the missing-item claim is verified, we may provide:

Replacement of the missing item; or
Refund for the missing item.

9. Tampered or Open Package

If the package appears severely tampered with, opened or damaged at the time of delivery, customers are encouraged to:

Photograph the package;
Inform the delivery person where reasonably possible;
Contact Ninni Pinni immediately;
Avoid consuming the product if the packaging or seal appears compromised.

Such cases will be reviewed based on the available evidence.

10. Product Quality Complaints

If you believe a product has a genuine quality issue, please contact us with:

Order ID;
Product name;
Batch number;
Best-before/expiry information;
Photographs;
Description of the issue.

We may request additional information or photographs to investigate the complaint.

Depending on the circumstances, we may offer:

Replacement;
Refund;
Product investigation;
Another appropriate remedy.

11. Taste Preference Is Not a Return Reason

Ninni Pinni products are made according to our recipes and product specifications.

A customer may have personal preferences regarding:

Spiciness;
Salt level;
Sourness;
Oil quantity;
Texture;
Flavour;
Overall taste.

A difference in personal taste preference does not ordinarily qualify for a return or refund where the product supplied is correct, sealed and otherwise meets applicable quality requirements.

12. Opened or Used Products

For food-safety and hygiene reasons, we generally cannot accept returns of products that have been:

Opened;
Used;
Partially consumed;
Transferred into another container;
Stored improperly after delivery.

This does not affect a customer’s rights in relation to a genuine product defect, contamination, damage or other issue covered by applicable law.

13. Wrong Quantity Ordered by Customer

If a customer accidentally orders more or fewer products than intended, the order may not be eligible for return merely because of the customer’s ordering error.

Customers should carefully review their cart before completing payment.

If you notice an ordering mistake immediately after placing an order, contact us as soon as possible. We may be able to assist if the order has not yet been processed or dispatched.

14. Cancellation Before Dispatch

Customers may request cancellation of an order before it is dispatched.

Please contact us as soon as possible after placing the order:

WhatsApp: +91 9296787239
Email: info@ninnipinni.com

Cancellation requests will be considered based on the current order status.

If the order has not been processed or dispatched, we will generally attempt to cancel it where operationally possible.

15. Cancellation After Dispatch

Once an order has been packed and dispatched, cancellation may not always be possible.

If the order has already been handed over to the courier, customers may need to wait for the applicable delivery/return process.

Any refund arising from a successfully cancelled order will be handled according to this policy and applicable law.

16. Refusal of Delivery

Customers are requested not to refuse a shipment without a valid reason.

Refusal of delivery may result in the shipment being returned to Ninni Pinni.

If an order is returned because of customer refusal, incorrect address, repeated failed delivery attempts or customer unavailability, refund eligibility may depend on the circumstances and applicable policy.

Actual shipping/logistics costs already incurred may be considered where legally permissible.

17. Refund Eligibility

A refund may be considered in circumstances including:

Verified wrong product;
Verified missing product;
Verified transit damage where replacement is not reasonably possible;
Verified leakage/breakage where replacement is not reasonably possible;
Order cancellation accepted before dispatch;
Product unavailable after order confirmation;
Other circumstances where a refund is required under applicable law.

Refunds are subject to verification and the circumstances of the individual case.

18. Refund Method

Where a refund is approved, we will generally attempt to process the refund through the original payment method used for the transaction, wherever technically and operationally possible.

For example:

Online payment → refund to the applicable original payment/payment channel;
Other payment methods → refund method may be determined based on the transaction and applicable process.

For COD orders, where a refund is approved, we may request appropriate bank/UPI details or use another suitable refund mechanism.

Customers should never share their:

UPI PIN;
ATM PIN;
OTP;
Internet banking password;
Card PIN

with Ninni Pinni personnel for receiving a refund.

19. Refund Processing Time

Once a refund has been approved, Ninni Pinni will initiate the refund within a reasonable processing period.

The actual time taken for the amount to appear in the customer’s account may depend on:

Payment gateway;
Bank;
Card network;
UPI provider;
Financial institution;
Payment method.

Accordingly, the time taken by the customer’s bank/payment provider may be outside Ninni Pinni’s direct control.

20. Razorpay Payments & Refunds

Online payments on Ninni Pinni may be processed through Razorpay.

Where a refund is initiated for an online transaction, the refund may be processed through the applicable payment infrastructure and payment service provider.

The actual credit time may vary depending on the payment method and financial institution.

Ninni Pinni does not request sensitive banking credentials such as UPI PIN, OTP, card PIN or banking passwords for processing refunds.

21. Shipping Charges on Refunds

Whether shipping charges are refundable will depend on the reason for the refund.

For example:

If the issue is attributable to Ninni Pinni

Such as a verified:

Wrong product;
Missing product;
Damaged product;
Leaked product;
Other verified fulfilment error;

we will review the applicable shipping/refund costs fairly and in accordance with applicable law.

If the issue is attributable to the customer

Such as:

Incorrect address;
Customer refusal;
Repeated failed delivery;
Change of mind;
Ordering error;

shipping or return costs may not be refundable where legally permissible.

22. Promotional Products and Free Gifts

Products received as part of:

Free gifts;
Promotional bundles;
Buy-one-get-one offers;
Complimentary samples;
Promotional campaigns;

may be subject to specific terms of the relevant promotion.

A free or promotional item may not have a separately refundable monetary value unless specifically stated.

23. Discounted / Sale Products

Discounted products remain eligible for applicable remedies where there is a valid issue such as:

Wrong product;
Missing product;
Transit damage;
Leakage;
Other verified product/fulfilment issue.

A product being sold at a discount does not by itself remove applicable consumer rights.

24. Replacement Policy

Where a replacement is approved, the replacement may be shipped subject to product availability and serviceability of the delivery location.

If the same product is unavailable, we may offer:

A suitable alternative;
Refund;
Another mutually appropriate resolution,

subject to applicable law.

25. Return Pickup

Because our products are food items, physical return pickup may not be required in every case.

Depending on the nature of the complaint, we may:

Ask you to retain the product temporarily;
Request photographs/video;
Arrange a return where reasonably necessary;
Ask you to safely dispose of the product where appropriate.

Customers should not return food products to an address unless specifically instructed by Ninni Pinni.

26. Product Disposal

If a product is damaged, leaking or otherwise unsafe for consumption, customers should not consume it.

Where we instruct the customer to dispose of a damaged product, the customer should follow applicable local waste/disposal requirements.

27. Non-Returnable Situations

Unless otherwise required under applicable law, the following generally do not qualify for return/refund:

Change of mind;
Taste preference;
Customer ordered the wrong flavour;
Customer ordered the wrong quantity;
Customer no longer wants the product;
Product was opened and partially consumed;
Product was improperly stored after delivery;
Damage caused after delivery due to customer handling;
Product transferred to another container;
Failure to follow storage instructions.

This section does not restrict remedies for genuine defects or other rights that cannot legally be excluded.

28. Fraudulent or Abusive Claims

Ninni Pinni reserves the right to investigate claims where there is reasonable evidence of:

Repeated false damage claims;
Repeated refund abuse;
Manipulation of photographs/videos;
False delivery claims;
Fraudulent transactions;
Promotional abuse;
Intentional product damage.

Where permitted by law, we may restrict future transactions or take appropriate action against fraudulent activity.

We will not deny legitimate consumer rights merely because a customer has previously made a genuine claim.

29. Refund for Unavailable Product

If Ninni Pinni accepts an order but subsequently discovers that a product is unavailable and cannot reasonably fulfil the order, we may:

Offer an alternative product;
Remove the unavailable product;
Cancel the affected order/item;
Process an applicable refund.

30. Order Cancellation by Ninni Pinni

Ninni Pinni may cancel an order in circumstances such as:

Product unavailability;
Incorrect pricing due to a technical/human error;
Payment failure;
Suspected fraud;
Invalid customer information;
Delivery restrictions;
Duplicate or abnormal orders;
Technical issues;
Other legitimate operational or legal reasons.

If payment has already been received, the applicable amount will be refunded in accordance with this policy and applicable law.

31. How to Raise a Return / Refund Request

To raise a request, contact us through:

+91 9296787239

Email

info@ninnipinni.com

Please mention:

Subject: Return/Refund Request – [Order ID]

And provide:

Order ID;
Customer name;
Registered mobile number;
Product name;
Date of delivery;
Reason for request;
Photographs/video where applicable.

32. Review & Verification Process

After receiving your request, our team may review:

Order details;
Payment records;
Product details;
Shipment information;
Customer photographs/videos;
Courier information;
Batch information;
Previous communication.

We may contact you if additional information is required.

Our decision will be based on the available information, applicable policies and applicable law.

33. Consumer Rights

Nothing in this Return, Refund & Cancellation Policy is intended to:

Exclude statutory consumer rights;
Restrict a remedy that cannot legally be restricted;
Exclude liability that cannot legally be excluded.

Where applicable law provides a customer with a right or remedy beyond this policy, the applicable law will prevail.

34. Changes to This Policy

Ninni Pinni may update this Return, Refund & Cancellation Policy from time to time to reflect:

Changes in our products;
Changes in our business practices;
Changes in payment systems;
Changes in logistics;
Changes in applicable law;
Changes in operational procedures.

The latest version will be published on this page with the updated “Last Updated” date.

35. Contact Us

Ninni Pinni by Adishi Foods & Beverages